In addition to the Quality sector increasing the focus on results with the shift to MV solutions, the IT team achieved greater security after migrating to cloud also managed by MV
In a company that cares about service excellence, a continuous search for improvements and customer satisfaction, the Quality area is among those which perform greater value. At a Health institution, the relevance of this sector is multiplied due to the fact that the customer is a patient. Being aware of the fact that, in order to ensure a secure Health assistance from systematic monitorings, it is essential to adopt specific technologies, Centro Oftalmológico de Minas Gerais has implemented MV's Strategic Management and Quality solutions.
MV customer since 2016 - when it implemented the SOULMV platform throughout the entire assistance, support, supplies, billing and financial areas in order to streamline the data flow -, the hospital relied upon another market system in the Quality area which didn't support all the demands and needs. This hindered the perspective of hidden opportunities behind the data.
Focused on results, performance and intelligence, in 2017, MV tools, such as Strategic Planning (BSC) and Indicators (KPI), replaced what was used in the Quality sector of the hospital which, located in Belo Horizonte, is accredited by the National Accreditation Organization at level 3 and ISO 9001 certified. Changing the system ensured access to transparent information and enabled the follow-up of SOULMV's key indicators, the overview of statistics, the creation of situational diagnoses and the binding of data to business goals.
According to Raquel Resende, Quality manager at Centro Oftalmológico de Minas Gerais, by means of a result-oriented management, MV's Strategic Management and Quality Solutions have brought subsidies to work with critical analyses, actions bound to strategic planning and assertiveness when making decisions. "In a nutshell, by prioritizing the improvement of processes and services provided to the patient, together with MV we have been able to perfect our operations in terms of management, clinical efficiency and customer satisfaction."
In addition, from the use of solutions that include management modules of risks, occurences, projects and documents, the area attained greater control over processes and more convenience when recording occurrences, which led to an increase in adverse events. "It may seem negative, but it is a positive aspect, since there were underreported events before", explains Raquel Resende.
According to her, the revision of documents with guarantees that all steps are being taken into consideration also ensured security. She points out that the dynamism of MV solutions and even the layout make a huge difference. At last, the manager concludes that "consolidating and strengthening Quality management at a Health institution means bringing all areas closer to strategy in order to improve assistance."
By prioritizing the improvement of processes and services provided to the patient, together with MV we have been able to perfect our operations in terms of management, clinical efficiency and customer satisfaction.
Raquel Resende - Quality Manager at Centro Oftalmológico de Minas Gerais